Due to the electronic nature of the embroidery designs and fonts.  All sales are final.

We have made sure that users get a full overview of what to expect before purchasing.  You may download our free designs to test for compatibility prior to purchase.  The free designs are yours to keep. You may also browse our entire website without restrictions and get a complete overview of our offering. Based on this, we feel that a user purchases with sufficient knowledge of the price, site, products and methods needed to download and use the products on their embroidery machines--this includes transfering of designs between computer and embroidery machine.

We will replace any file found to be defective by our manufacturing process.  A design is not considered to be defective if any user modifications have been performed.  Such modifications include, but are not limited to, altering the design size, stitch density, stitch type or that has been decompiled in any way.

That being said, we are more than happy to work with you on any issue with our work.  We simply cannot support or assist with designs that have been modified.