8 Claws and a Paw
Embroidery Frequently Asked Questions (FAQ)
1.
Where
are my download links?
2.
Why
does it tell me I have nothing to download when I click on my download links?
3.
Why
does it tell me the Key I supplied is no longer available or has expired?
4.
Where are the free designs?
5.
I’ve
lost my download keys and I didn’t download my products yet. What can I
do?
6.
Where
can I find my history of purchases?
7. I’m interested in
your digitizing services. How much do you charge?
8.
I’m interested in your digitizing services.
How can I contact you?
9.
I really love your designs and I want to send you a
million dollars. How do I do that?
10.
I’m interested in buying a gift certificate as a
present.
11.
What are your Terms of Use?
12.
Can
I use your designs to make and sell items?
13.
Do
you sell only to businesses?
14.
I’m interested in linking to your website.
15.
How
do I contact you?
16.
I
have a question about a design?
17.
Why
do most of your designs not have outlines
18.
I’d
like to see more of these types of designs or products?
19.
Do
you do corporate orders?
20.
Do
you do embroidery for businesses?
21.
What
is your return policy?
22.
Do you accept credit cards?
Where are my download links?
- The download links, if
you purchased a product that is downloadable, are sent via email from our
system. Our service provider sends email once an hour. We make
every attempt to send the download keys manually when we see an order
come through. Sometimes we can’t get them out immediately. If we are
not at a computer and do not get them sent manually, please be patient,
as the email will come through.
- Another option is to
check your Order History, registered users only. In your Order History,
you will be able to lookup your past purchases/invoices. Contained in
the invoice, in the detailed listing of the items purchased, you will
find ‘Download Links’ under the products which can be downloaded.
- Check your SPAM
filters to ensure the email from our system did not get caught in the
SPAM bucket. The subject of the email containing the download keys will
read: “8 Claws And A Paw Embroidery: Download keys for order #”.
Why does it tell me I have nothing to download
when I click on my download links?
- Don’t worry, your
products are safe. When an order is initially processed, it generates one
set of download keys and links, this set is not always the actual ones
that will be used to obtain your products. Your download keys will be
sent to via email. It may be required to go to your Order History, look
up the appropriate invoice and use the keys contained therein. We
apologize for this inconvenience.
- Our download keys are
like milk and eggs, they go bad if you let them sit around long enough.
As a security mechanism, our download keys have an expiration date. It
may be your keys have expired before you were able to download your
products. If this is the case, please Contact
us HERE ( or the Contact us link on the left menu) and we will
happily generate new download links for you.
Why does it tell me the Key I supplied is no
longer available or has expired?
- Our download keys are
like milk and eggs, they go bad if you let them sit around long enough.
As a security mechanism, our download keys have an expiration date. It
may be your keys have expired before you were able to download your
products. If this is the case, please Contact
us HERE (or the Contact us link on the left menu) and we will happily
generate new download links for you.
Where are the free designs?
I’ve lost my download keys and I didn’t
download my products yet. What can I do?
- If this is the case,
please Contact
us HERE ( or the Contact us link on the left menu) and we will
happily generate new download links for you.
Where can I find my history of purchases?
- You may log into your
account, click on the ‘Orders history’ link (right menu) and look up your
orders.
I’m interested in your digitizing
services. How much do you charge?
Custom
digitizing work is an eloquent art form. As with jello, it is hard to nail a
price to the wall by just looking at it. There are many factors which must be
taken into consideration in determining a pricing structure for digital work.
The biggest factor is the complexity of the design.
The
actual digitizing of a logo or picture can take several hours-as we manually
design all of our orders. Once the image is digitized we must test stitch the
design to ensure it stitches out in the desired manner. This very rarely turns
out perfect on the first try. We must then go back and adjust the design and
re-stitch. This adjusting, re-adjusting and stitching and re-stitching
sometimes takes several go-arounds. All of these and other contributing
factors go into taking an image or an idea and turning it into a digital
pattern our machines can use.
We
love doing it. It’s just not as easy as it looks.
We’d
be more than happy to “sit down” with you and discuss your idea or design! The
best way to reach us is to use our Contact us form in our Help Section. Or Contact
us HERE
I’m interested in your digitizing services.
How can I contact you?
- We’d love to hear from
you. Kindly, use the Contact us link in the left hand menu and we’ll get
back to you faster than your machine can breaks thread when you aren’t
looking. Or Contact
us HERE
I really love your designs and I want to send
you a million dollars. How do I do that?
- Wow! We love you
too! If you want to send us an immeasurable amount of money, email us or
better yet, call me personally! We’re always open for free moolah give
always!
I’m interested in buying a gift
certificate as a present.
- We offer the ability
to purchase gift cards for use later. You may click on the Gift
Certificate link on the left menu and it will lead you through the
process. After you’ve completed you will be able to add the Gift
Certificate to your cart.
What are your Terms of Use?
- You may use any design
for personal use or on items to sell.
- You may not distribute
any of our designs either for sale or for free. This includes sharing and
variants of our designs.
- The art work that we
use for these designs were either created by us or purchased for
digitizing purposes. You may not copy these designs.
- Doing so violates
copyright laws and makes the 500 pound gorilla I keep in my closet very
unhappy. He’s already out of bananas…
Can I use your designs to make and sell items?
- Yes. We ask you honor
the Terms of Use. We ask nothing in return. However, if you’d like to
kickback a portion of your proceeds, we’d be more than willingly to
accept. Just a thought.
Do you sell only to businesses?
- No. We sell to
anyone: businesses, individuals, dogs that accidentally get your credit
card out of our pocket book and managed to “paw” the numbers in the appropriate
spots to complete the transactions. We honestly don’t mind. Actually we
do. No dogs or stolen credit cards. Sorry, I like my unobstructed view
without bars in the way.
I’m interested in linking to your
website.
- Shoot us an email.
We’d be more than happy to discuss the possibility. Contact
us HERE
How do I contact you?
- Yell really loud and
stomp your feet 3 times….On second thought, please use the Contact us
link on the left menu. Email works better than long distance yells. Or Please
contact us here.
I have a question about a design?
Why do most of your designs not have outlines
- Outlines are lovely.
When they work. It has been our experience that outlines line up differently
on different machines. Nothing will make a great design go to the waste
basket faster than an outline that doesn’t line up. We like them but, we
want our designs to work for everyone and not have that black line across
a forehead.
I’d like to see more of these types of designs
or products?
Do you do corporate orders?
Do you do embroidery for businesses?
What is your return policy?
i.
All sales are final for
all electronic goods purchases.
ii.
We will replace any
corrupt file but cannot offer a refund after product has been downloaded, sent
via electronic means or has been a download has been attempted. Our servers
monitor downloads very carefully to ensure the appropriate products are
delivered to our customers.
i.
We will replace any item
found to be defective due to our error.
ii.
Items involving any
customized embroidery cannot be returned.
Do you accept credit cards?
- Yes. We currently
accept credit cards via PayaPal. This does not require you to have a
PayPal account. Click here
for instructions.
