How do I unzip designs?
· Most
of our embroidery fonts and alphabets are zipped twice. Each individual size is
contained in it’s own zip
file to allow of the characters to be bundled together. Then all of the individual
sizes are put together in one master zip file to allow our users to have a
single download to get each alphabet. Please visit the tutorial we’ve prepared
to walk you through the process of unzipping your downloads: http://www.8clawsandapaw.com/how-to-successfully-unzip-your-embroidery-files.html.
Letter Soup? All letters open on
top of one another?
· This problem is seen only in
certain embroidery software. The problem appears to be related to the
software’s inability to handle filenames with a ‘_’ in the name. You can
resolve this problem by simply renaming the file and removing the ‘_’ from the
file name.
Example: If the file is named: 8clawsandapaw_A.vip
You can rename the file something such as: A.vip or 1inchA.vip
This change should be done to the file on your computer before transferring to your embroidery machine
· To rename a file, right click on
the file you wish to rename and then left click “Rename” option towards the
bottom of the menu. This will highlight the filename and allow you to type the
new name. Hit ‘Enter’ to complete the renaming.
· Please note: if you are able to see the file’s extension (e.g .PES or .EXP, etc) take care
to not delete the file extension.
This changing of file name must be done on your computer before the design is transfered to your embroidery machine.
No Sewing Data?
1.
The wrong format has been downloaded. (ie not a PES file) You will need
to make sure you select the correct format when purchasing and/or changed the
file format after purchase.
2.
The file is still zipped. You will need to unzip
designs before attempting to open and transfer them with PED Basic.
3.
The file being opened has been corrupted in download.
The fix to this is to download and unzip the designs and retry the open and
transfer with PED Basic
4.
The design is too big for the hoop selected in PED
Basic (ie. Design will only
fit in a 5x7 hoop and a 4x4 hoop has been selected).
5.
The number of stitches in the design exceeds the
maximum amount of stitches PED Basic can handle
What is a zip file?
· Zipping is a
compression technology. Having your files compressed allows them to have a smaller
file size. The smaller file size translates into a shorter download time. The
drawback is the files have to decompressed
before using. The compression technology / algorithm allows for seamless
compression and decompression without loss of information. This is good. If
compressing or decompressing caused information to be lost or corrupted it
would not be useful.
· To use a compressed file after you
have downloaded it, you will need to decompress it. There are several programs
on the market that can be used for free or offer a free trial. Winzip: http://www.winzip.com
(free trial but is considered by some to be the standard) or Winrar: http://www.rarlab.com/
(both trial and free versions).
· These programs, and others, will
allow you to unzip/decompress your embroidery designs and input them into your
embroidery machine or editing software. Typically our alphabets and fonts are
zipped twice. Please be sure the files you are attempting to put into your
machine or editing software have been unzipped—as they may not recognize the
file.
Wrong
Format. Yikes! Help?
- I bought or
downloaded the wrong format. Can you help? Sure we can, log in to your
account, pull up your order / invoice from your Orders History. In your
order invoice beneath each product you ordered, you will see a button and
a drop down menu that will allow you to change your format. Once you have
the new format selected, click the submit button and your new download
links will be emailed to you as well as having the download links
presented to you on the screen on the invoice once the web page
refreshes. NOTE: Our Free designs are
only available in PES format. This includes our alphabet letter giveways. If you need to
convert formats please visit: Here
|
Format
|
Machine
|
|
DST
|
Tajma
|
|
EXP
|
Bernina
Artista 630 and 640
|
|
HUS
|
Husqvarna Viking
|
|
JEF
|
Janome/New
Home
|
|
PES
|
Baby
Lock, Bernina Deco, Brother
|
|
VIP
|
Husqvana Viking
|
|
XXX
|
Singer
|
Where are my download links?
- Another option is to
check your Order
History, registered users only. In your Order History, you will be able
to lookup your past purchases/invoices. Contained in the invoice, in the detailed
listing of the items purchased, you will find ‘Download Links’ under the
products which can be downloaded.
- Check your SPAM
filters to ensure the email from our system did not get caught in the
SPAM bucket. The subject of the email containing the download keys will
read: “8 Claws And A Paw Embroidery: Download keys for order #”.
Why does it tell me I have nothing to download
when I click on my download links?
- Don’t worry, your
products are safe. When an order is initially processed, it generates one
set of download keys and links,
this set is not always the actual ones that will be used to obtain your
products. Your download keys will be sent to via email. It may be
required to go to your Order History, look up the appropriate invoice and
use the keys contained therein. We apologize for this inconvenience.
- Our download keys
are like milk and eggs,
they go bad if you let them sit around long enough. As a security
mechanism, our download keys have an expiration date.
If you need to regenerate expired download keys please do
one of the following:
Method 1 (Regenerate Key for a single product):
1. Find the order(s) by searching on date or order
number.
2. Click on the order and click the "Generate
New Key for this download" under the product you wish to re-download in
the order invoice
Method 2 (Regenerate Keys for an entire order):
1. Find the order(s) by searching on date or order
number.
2. Select the check box next to the order(s) you
wish to regenerate keys for.
3. Scroll to the bottom and press the
"Regenerate download keys button".
Download keys will be emailed to the email address listed in
your profile AND download links will be re-created and listed in the order
invoice.
Why does it tell me the Key I supplied is no
longer available or has expired?
- Our download keys
are like milk and eggs,
they go bad if you let them sit around long enough. As a security
mechanism, our download keys have an expiration date. It may be your keys
have expired before you were able to download your products.
If you need to regenerate expired download keys please do
one of the following:
Method 1 (Regenerate Key for a single product):
1. Find the order(s) by searching on date or order
number.
2. Click on the order and click the "Generate
New Key for this download" under the product you wish to re-download in
the order invoice
Method 2 (Regenerate Keys for an entire order):
1. Find the order(s) by searching on date or order
number.
2. Select the check box next to the order(s) you
wish to regenerate keys for.
3. Scroll to the bottom and press the
"Regenerate download keys button".
Download keys will be emailed to the email address listed in
your profile AND download links will be re-created and listed in the order invoice.
Do you
offer ART format?
No. We do not offer ART format.
Where
are the free designs?
- Free designs are
located here: http://www.8clawsandapaw.com/free-embroidery-designs.html
I’ve lost my download keys and I didn’t
download my products yet. What can I do?
If you need to regenerate expired download keys please do
one of the following:
Method 1 (Regenerate Key for a single product):
1. Find the order(s) by searching on date or order
number.
2. Click on the order and click the "Generate
New Key for this download" under the product you wish to re-download in
the order invoice
Method 2 (Regenerate Keys for an entire order):
1. Find the order(s) by searching on date or order
number.
2. Select the check box next to the order(s) you wish
to regenerate keys for.
3. Scroll to the bottom and press the
"Regenerate download keys button".
Download keys will be emailed to the email address listed in
your profile AND download links will be re-created and listed in the order
invoice.
Where can I find my history of purchases?
- You may log into
your account, click on the ‘Orders history’ link (right menu) and look up
your orders.
I’m interested in buying a gift certificate as
a present.
- We offer the ability
to purchase gift cards for use later. You may click on the Gift
Certificate link on the left menu and it will lead you through the
process. After you’ve completed you will be able to add the Gift
Certificate to your cart.
What are your Terms of Use?
- Our Terms of
Use/Condition/Agreement can be found here: Terms of Use
Can I use your designs to make and sell items?
- Yes. We ask you
honor the Terms of Use. We ask nothing in return. However, if you’d like
to kickback a portion of your proceeds, we’d be more than willingly to
accept. Just a thought.
Do you sell only to businesses?
- No. We sell to
anyone: businesses, individuals, dogs that accidentally get your credit
card out of our pocket book and managed to “paw” the numbers in the
appropriate spots to complete the transactions. We honestly don’t mind.
Actually we do. No dogs or stolen credit cards. Sorry, I like my
unobstructed view without bars in the way.
Contact us
· God has blessed us beyond our wildest imagination.
With thousands of people visiting our site everyday, we created this FAQ to
answer as many questions as possible. With the number of people who visit our
site everyday, it is virtually impossible to answer every question. Please
read the FAQ. 99 out of every 100 questions are answered in our FAQ. This
helps keep our prices down. If, however, your question is still unanswered,
please describe your problem in as specific detail as possible and contact us HERE.
Please bear in mind we will be unable to
assist with computer related questions, questions related to your specific
embroidery software or general embroidery questions. Those questions are best answered
in public forums where the user communities have accumulated a rich foundation
of information over years with thousands of users input.
What is your return
policy?
- Our return policy
can be found here: Return / Refund Policy
Do you accept credit cards?
- Yes, we accept VISA, Mastercard and Discover via
256-bit secured connection.
Letter sizes are inconsistent with others
or not the same?
1.
Our fonts are based upon the original artwork or font.
All sizes are modeled after the source artwork and therefore each letter may be
a different size or width in relation to another letter. For instance, a lower
case e may not be the same height or width as the lowercase a. This is due to
the variation and individuality the artist has intended for the font. You may
try resizing the letter(s) but we do not recommend resizing of designs or
letters, nor can we support issues arising from designs that have been resized.
I need to convert formats.
Wilcom TrueSizer is a good free resource
for converting file formats (Registration required): http://www.embroiderystartup.com/FreeStuff/WilcomTrueSizer/tabid/203/Default.aspx
Instructions from their support page:
To convert files to another format in Wilcom TrueSizer do the following:
1. Open Wilcom
TrueSizer.
2. Select File > Open. The Open dialog box will
appear.
3. From the "Files of Type" dropdown
list at the bottom select the format of the original file such as Tajima .DST.
4. Browse to the location of the file and select
the file.
5. Click Open to open the file.
6. Once the file is open select File > SaveAs. The SaveAs dialog will appear.
7. Browse to the location where you want to save
the file
8. From the "Save as type" dropdown list
at the bottom select the format that you want to convert to such as Brother
.PES.
9. Click Save.
How do I make words out of the fonts and
alphabets?
- All of our fonts,
alphabets and monograms come in individual letters. This allows you to
combine the letters and form desired name, word or letter combinations.
You must have one of two things:
i. Embroidery/Editing software that allows you
to combine the letters into your desired combination OR
ii. An embroidery machine that allows you import
multiple designs / letters into your machine at once in order to form the
desired name, letter combination or monogram
Why are all of the fonts and alphabets in
individual letters?
- All of our fonts,
alphabets and monograms come in individual letters. This allows you to
combine the letters and form desired name, word or letter combinations.
It would be impossible for us to think of every name or letter
combination. This approach allows infinite creativity.
How do I use your designs, fonts, alphabets and
monograms with my software?
- There are many
different embroidery programs on the market. It would be very difficult
to offer solutions or advice for every program. Generally speaking, you
will need the ability to import or open the actual unzipped design files
into your software or embroidery machine (e.g. PES, PEC, HUS, VIP, etc
and not the .ZIP files) in order to arrange them into the desired name or
sequence. The best resource for instructions on your particular software
would be the manufacturer’s website.
I try to import the designs into my machine or
software but it doesn’t see anything?
- Typically this is
because the designs are still in a compressed format (zipped). You will
need to unzip the files to get to the actual embroidery designs before
trying to open them directly into your embroidery machine or software
- It is also possible the
designs have been zipped twice. The majority of our alphabets, fonts and
monograms come in different sizes. As a measure to help keep the files
organized in a straight forward method, each size is zipped so the
alphabet is in one file. Then all the different sizes are zipped together
into a single file. This will allow you to typically have one single
download to obtain all files.
- It is possible that
the when downloading the file(s) the download was interrupted or did not
finish. This would cause the file to be corrupt or incomplete. You should
download the file again
How do I unzip files?
- Zipping is a
compression technology. Having your files compressed allows them to have
a smaller file size. The smaller file size translates into a shorter
download time. The drawback is the files have to decompressed before using. The compression
technology / algorithm allows for seamless compression and decompression
without loss of information. This is good. If compressing or
decompressing caused information to be lost or corrupted it would not be
useful.
- To use a compressed
file after you have downloaded it, you will need to decompress it. There
are several programs on the market that can be used for free or offer a
free trial. Winzip:
http://www.winzip.com (free trial but is considered by some to be the
standard) or Winrar: http://www.rarlab.com/
(both trial and free versions).
- These programs, and
others, will allow you to unzip/decompress your embroidery designs and
input them into your embroidery machine or editing software. Typically
our alphabets and fonts are zipped twice. Please be sure the files you
are attempting to put into your machine or editing software have been
unzipped—as they may not recognize the file.
How do I use an appliqué design?
- You can find a
tutorial on appliqués HERE
Trouble Shooting Problems with a
Design Stitch Out
- Are you using the
correct stabilizer for the fabric and stitch count of the design
- When was the last
time you changed your needle?
- Needles should be
changed every 8 hours of stitching
- Is your fabric
actually hooped or are you floating it on top of your hoop using spray
adhesive or sticky stabilizer?
i. We always
recommend that you hoop your fabric to get the best results.
- Does your top thread
or bobbin thread need
to be adjusted?
i. Sometimes
your thread tension can be off by just a small amount and that can lead to
thread breaks, top thread looping, bobbin
thread showing through on the top of your design.
Can you send my designs on a CD, card or by
email?
- Sorry, we do not offer
designs on embroidery cards, CDs or by sent by email. All products will
have download links sent to the email address configured in your user
profile.
Are your designs hand embroidery designs?
- No, 8 Claws and a Paw
Embroidery designs, alphabets and fonts are machine embroidery designs
that require an embroidery software and/or an embroidery machine to use.
My program/machine doesn’t recognize
files
- Do you have the correct
file format? Embroidery machines will typically only read one file format.
(Some will read multiple formats). You should check your user manual or
manufacturer to ensure you have the appropriate format. Should you need to
change formats, you may do so here: Change Formats
- Ensure your software or
embroidery machine hoop settings will accommodate the file size of the
design you are attempting to open.
- Ensure your software or
embroidery machine can read the number of stitches. Some machines and
software have limitations to the number of stitches they can read. These
limits vary by manufacturer. Refer to your manual and manufacture for any
limits they may impose.
I bought a membership but prices are still
showing!
- It is possible your
membership has not been activated. All memberships are activated within 10
minutes of purchase. Give it a couple of minutes. Call your friends and
tell them about the great membership deal you just got. By the time you
get off the phone, you should be good to go.
- It is possible you are not
logged in. The easiest way to check is to look at the right hand menu to
see if there is a link that says ‘secure login’. If you see that, you are
not logged in. Once you are logged in, you will see a message that says ‘ is logged in!’ on the same
spot in the right menu.
- If it’s been more than 10
minutes, you are logged in, you purchased a membership and the prices for the
embroidery fonts and alphabets still show, send us an email and we’ll get
things squared away for you. This email should included the email or
username used to purchase.
Can’t
login. Help!
- Triple check the password
you are using.
- Ensure your CAPS LOCK key is
not on
- Usernames and Passwords are CaSe SeNsiTiVe. A username of jdoe is not the same as Jdoe.
- Signing up for our
newsletter is not the same as creating a user profile. So signing up for
one does not create an account for the other. Our newsletter only asks for
your name and email address while a profile for our store requires
additional information such as address.
Error
message with Adobe.
- This error is perfectly
normal. Adobe Acrobat is a document reader which reads word processing
files in PDF (Portable Document Format). Adobe is not able to read
embroidery files. The easiest way to ensure your files are opened with the
appropriate software is to open your embroidery software and open your
embroidery designs through its’
menu structure.
Unrecognized file format
- Your computer seems to be
trying to open the embroidery designs with a program that does not
understand embroidery files. The easiest way to ensure your files are
opened with the appropriate software is to open your embroidery software
and open your embroidery designs through its’ menu structure.
Order history
- You may view your order
history at any time by using the ‘Orders
history’ link on the right hand menu at any time. This will
allow you to retrieve all of your orders you’ve made. Additionally, you do
neat things like get your download links for your order, regenerate
expired download keys or change file formats for your designs.
Do I have to be a member to buy?
- No way. You can buy
anything you like without being a member. But, being a member does have
its benefits. Free embroidery alphabets and periodic member only sales. Embroidery Font Membership.
Is your site secure?
- Yes, your order is secured
256-bit encrypted connection. We start the secured encrypted process on
the first page of the checkout process that requests credit card of
sensitive information.
What is your return policy?
· Designs / Alphabets / Software / Electronic
Downloads:
- All sales are final
for all electronic goods purchases.
- We will replace any
corrupt file but cannot offer a refund after product has been
downloaded, sent via electronic means or has been a download has been
attempted. Our servers monitor downloads very carefully to ensure the
appropriate products are delivered to our customers.
- Product Replacement:
- This section does
not apply to embroidery designs, fonts, alphabets or software. For those
purchases please refer to the above section.
- You MUST
contact us within 48 hours of receipt of goods to initiate an RMA.
Contact after 48 hours for a product replacement will not be honored.
Receipt of goods is defined from the time and date of delivery by mail
services as verified by delivery confirmation.
- Customer must
return original item. RETURN SHIPPING FROM CUSTOMER MUST INCLUDE
DELIVERY CONFIRMATION
- Customer is
responsible for return shipping. 8 Claws and a Paw Embroidery will pay
for reshipping of replacement from our facility to customer location at
the lowest available cost that provides delivery confirmation. No
express, priority or expedited shipping unless customers agrees to pay
shipping charges upfront.
- Delivery
confirmation on return shipping must be purchased by customer and
provided to 8 Claws and a Paw Embroidery.
- RETURN SHIPPING
FROM CUSTOMER MUST INCLUDE DELIVERY CONFIRMATION
- Failure to purchase
and provide delivery confirmation may result in forfeiture of right to
receive replacement or refund if item(s) are lost in transit back to our
facility.
- Upon receipt of
returned good(s), we will inspect, investigate item damage and begin
replacement.
- If our
investigation finds that the damage was incurred by misuse, normal use or
any other defect not originating from our craftsmanship, return claim
may be denied
- Items involving any
customized embroidery do not qualify for REFUNDS.
- Items will be
replaced per original specifications of the original order. No
modifications or adjustments allowed.
- Replacement item(s)
will be made with original or similar material in quality, colors,
threads and craftsmanship as the item(s) initially purchased.
Can I resize your designs?
- You may resize our designs
for personal use and for items to be sold. Designs may not be resized and
as embroidery designs. All usage must adhere to our Terms of Use.
- While you may resize our
designs, we do *not* recommend doing so. Resizing designs can introduce
errors into the designs and produce undesired results. To this end, we can
not offer any assistance or support for any design that has been altered
from the original condition and state it is sold in.
What are the benefits of being a member?
- Check the membership
product page for a detailed listing of all the things you get with your
membership: http://www.8clawsandapaw.com/claws-and-paws-membership.html
Is your membership a recurring charge?
- No, our memberships do not
automatically renew. We leave that up to you. Check the membership product
page for a detailed listing of all the things you get with your
membership: http://www.8clawsandapaw.com/claws-and-paws-membership.html
Do you offer free designs or samples?
- Why yes we do. We offer
free designs and free samples of our embroidery alphabets. http://www.8clawsandapaw.com/free-embroidery-fonts.html
How do I use your designs with my software?
- With so many different
types of embroidery software on the market, it would be impossible to be
fully versed in everyone. We must humbly defer those questions to your
software manufacture and manual for the appropriate way to open, use and
transfer designs within your embroidery software and embroidery machine.
Tips and Hints
Hooping and using the proper stabilizer is probably the most important
aspect of embroidery. Having the wrong foundation can easily have your project
going straight to the scrap pile.
Here are some tips to stitching out great projects:
1.
Make sure your hoop screw is tight
2.
The fabric should be taught, but not stretched-if it is stretched while
stitching, when you unhoop your
project you will have puckers
3.
Use the correct stabilizer for your material
|
Stabilizer
|
Recommended
Use
|
Special
Notes
|
|
Tear-Away
|
Light to medium weight woven fabrics
|
· Typically used on cottons, canvas, satin and
corduroy
· If using a large design/ high stitch count, we
recommended using two layers of tear-away to improve stabilization
· Carefully pull the fabric away from the stabilizer
to ensure you do not pull on the stitching
|
|
Cutaway
|
Stretchy, unstable fabrics
|
· used for knits, fleece, stretch denim, velvet,
towels
· use with large filled designs
· Trim excess from around the design when finished
|
|
Iron-On
|
Can use on any fabric – Works very well
with lightweight fabrics
|
· Follow manufacturer’s instructions to iron on
(usually printed on the back of the stabilizer)
|
|
Water-Soluble
|
Free Standing Lace Designs, topping on
towels, fleece, corduroy, velvet
|
· use on top of fabric with knap to ensure fabric nap
does not show through embroidery
· excess is removed by soaking in water
· For Free Standing Lace designs
|
Are
you using the right needle?
*Please
note that the larger the needle size the wider the needle
* Thicker fabrics need a larger sized needle for best results
* It is recommended that you change your needle after 8 hours of stitching
|
Fabric
|
Recommended
Needle Size
|
|
Canvas
|
80/12
sharp
|
|
Corduroy
|
75/11
sharp
|
|
Cotton
|
70/10,
75/11
|
|
Denim
|
75/11
sharp
|
|
Dress Shirt
|
70/10,
75/11 ball point
|
|
Leather
|
80/12,
90/14 sharp point
|
|
Nylon
|
70/10,
75/11, 80/12 ball point
|
|
Satin
|
75/11
ball point
|
|
Velvet
|
65/9
ball point
|
|
Vinyl
|
75/11
Sharp point
|
Stitching Troubles
- Looping
- Looping can be caused
by a couple of different issues. The first being a barbed needle. The
second being a presser foot with a barb or bur. Barbs or burs can cause
the thread to snap on the needle or presser foot causing the loops on
your project. A quick test is change the needle out to see if the problem
is resolved.
- Shifting, gapping, mis-alignment: This can be
caused by a number of different things.
- Designs that have
been resized will often times result in gaps or misalignments
- Shifting and gapping
commonly occur with an improper combination of fabric and stabilizer.
Stabilizer must match the project design and fabric.
- Thread tension can
also produce gaps and mis-alignments.
Upper thread tension and bobbin tension need to be set at the correct
settings for your machine, needle size and thread weight.
- Improper hooping or
not hooping. A lot of people we advise you can embroidery without hooping
your project. We always recommend hooping the project/fabric you will be
embroidering on. Ensuring your project is taut in the hoop will reduce
the amount and chance of fabric shift during stitching.
- Ensure there are no
loose areas of fabric within the hoop. Sometimes the middle portion of
the project will be taut but the edges may have some loose bunching.
What are Reward Paw Points?
- Reward Paw Points are our
way of giving back to our customers. You earn points for every dollar
spent at 8 Claws and a Paw Embroidery. You can redeem points for
embroidery designs and fonts on our site.
How do they work?
- Reward Paw Points work just
like cash. You see something you want, place it into your cart and
checkout. The difference, you select the Rewards Point Payment as your
payment method and choose the number of points you want to use for your
order. You can pay the entire order using points or you can pay a portion
with points and the rest with PayPal or Credit Card.
How do I earn points?
- Paw Points are earned on
every paid purchase. Points may also be awarded for special events or
select contests. A reward point is earned for every dollar spent. Alphabet
club members earn two Paw Points for every dollar spent while your
membership is active.
|
Membership
|
Points per
US Dollar Spent
|
|
Members
|
2
|
|
Non-members
|
1
|
How can I check how many points I have?
- You can check the total amount
of rewards points in several ways once you have logged in. On the right
hand side of our web site in the “Login” box, underneath your login name
you’ll see the Paw Points you have earned to date. You can also view the
total Reward Paw Points you have earned by viewing your user profile. You
can also see the amount of Reward Paw Points you have in the shopping cart
during the checkout process.
What can I buy with the points I earned?
- Reward Points can be used to
purchase any embroidery design or font on 8 Claws and a Paw Embroidery,
except Greek Embroidery Fonts. Paw Points also may not be used for
Digitizing Services or physical goods.
How do use the points?
- You can redeem your Reward
Points during the checkout process. In your shopping cart, underneath the
list of items in your cart, there will be a box that displays the total
amount of Reward Points you have earned, the points required to pay for
your purchase. You can enter the number of points you want to use on the
order here. Or you can select the “Points” payment method at the very end
of the check out process and use your points there.
How are points deducted?
- Reward Points are deducted
from your account when your order is processed. If you use points to pay
for an order, when the order is moved to a Processed or Completed status
the points are deducted from your account at that time. Points are not
deducted from your account for orders that are Declined, Failed or Not
Finished. Points are only deducted for processed or completed orders.
Do points expire?
- No. Reward Points have no
expiration.
Can I transfer or receive Reward Points
to/from others?
- No. Reward Points are
non-transferable.
Will I lose points if my order is declined or
fails?
- No. Reward Points are not
deducted from your account if your order fails or is declined. Only when
your order is successfully processed or completed.
Can I redeem Reward Points for cash?
- No. Reward Points have no
cash value and cannot be redeemed for cash.
Can I use Reward Points to pay for taxes or
shipping?
- No. Reward Points have
cannot be used for tax or shipping charges.
How can I find out how many points I’ll earn for
my purchase?
- On your final invoice, the
number of Reward Points earned for your order will be displayed.
How do I order?
- You may place your order by
placing all of the items you wish to purchase into your shopping cart and
proceeding to checkout. If you are not a registered user you will be
walked through the registration process. If you are already a registered
user, you may proceed directly to the payment page once you have signed
into your account.
How will I receive my designs?
- If you ordered embroidery
designs or fonts, you will receive a download link at the time of
checkout. When you check out, an order invoice will be presented to you. Included
in the invoice is a download link to which you could download your
product. Additionally, when your order is processed, the download link is
emailed to the email address you included in your profile. It is very
important to have a correct and working email address in your profile.
- Another option is to log
into your profile on our site and search your order history. From there,
you can pull up your invoice and download your product via the order
invoice.
Where will my designs be sent to?
- When your order is
processed, the download link is emailed to the email address you included
in your profile. It is very important to have a correct and working email
address in your profile.
