8 Claws and a Paw Embroidery
Frequently Asked Questions (FAQ)
Where
are my download links?
The download links, if you purchased a
product that is downloadable, are sent via email from our system.Our service provider sends email once an hour.We make every attempt to send the
download keys manually when we see an order come through.Sometimes we can’t get them
out immediately.If we are
not at a computer and do not get them sent manually, please be patient,
as the email will come through.
Another option is to check your Order History, registered users only.In your Order History, you will be
able to lookup your past purchases/invoices.Contained in the invoice, in the
detailed listing of the items purchased, you will find ‘Download
Links’ under the products which can be downloaded.
Check your SPAM filters to ensure the email
from our system did not get caught in the SPAM bucket.The subject of the email
containing the download keys will read:“8 Claws And A Paw Embroidery: Download
keys for order #”.
Why
does it tell me I have nothing to download when I click on my download
links?
Don’t worry, your products are
safe.When an order is
initially processed, it generates one set of download keys and links, this set is not always the actual ones that will
be used to obtain your products.Your download keys will be sent to via email.It may be required to go to your
Order History, look up the appropriate invoice and use the keys contained
therein.We apologize for
this inconvenience.
Our download keys are like milk and eggs, they go bad if you let them sit around long
enough.As a security
mechanism, our download keys have an expiration date.It may be your keys have expired
before you were able to download your products.If this is the case, please Contact
us HERE( or the Contact us link on the left
menu) and we will happily generate new download links for you.
Why
does it tell me the Key I supplied is no longer available or has expired?
Our download keys are like milk and eggs, they go bad if you let them sit around long
enough.As a security
mechanism, our download keys have an expiration date.It may be your keys have expired
before you were able to download your products.If this is the case, please Contact
us HERE (or the Contact us link on the left menu) and we will happily
generate new download links for you.
I’ve
lost my download keys and I didn’t download my products yet.What can I do?
If this is the case, please Contact
us HERE( or the Contact us link on the left menu) and we will
happily generate new download links for you.
Where
can I find my history of purchases?
You may log into your account, click on the
‘Orders history’ link (right menu) and look up your orders.
I’m
interested in your digitizing services.How much do you charge?
Custom
digitizing work is an eloquent art form.As with jello, it is hard to nail a price to
the wall by just looking at it.There are many factors which must be taken into consideration in
determining a pricing structure for digital work.The biggest factor is the complexity of
the design.
The
actual digitizing of a logo or picture can take several hours-as we manually
design all of our orders.Once the
image is digitized we must test stitch the design to ensure it stitches out in
the desired manner.This very rarely
turns out perfect on the first try.We must then go back and adjust the design and re-stitch.This adjusting, re-adjusting and
stitching and re-stitching sometimes takes several go-arounds.All of
these and other contributing factors go into taking an image or an idea and
turning it into a digital pattern our machines can use.
We
love doing it.It’s just not
as easy as it looks.
We’d
be more than happy to “sit down” with you and discuss your idea or
design!The best way to reach us is
to use our Contact us form in our Help Section.Or Contact
us HERE
I’m
interested in your digitizing services.How can I contact you?
We’d love to hear from you.Kindly, use the Contact us link in
the left hand menu and we’ll get back to you faster than your
machine can breaks thread when you aren’t looking.Or Contact
us HERE
I
really love your designs and I want to send you a million dollars.How do I do that?
Wow!We love you too!If
you want to send us an immeasurable amount of money, email us or better
yet, call me personally!We’re
always open for free moolah give always!
I’m
interested in buying a gift certificate as a present.
We offer the ability to purchase gift cards
for use later.You may click
on the Gift Certificate link on the left menu and it will lead you
through the process.After
you’ve completed you will be able to add the Gift Certificate to
your cart.
What
are your Terms of Use?
You may use any design for personal use or
on items to sell.
You may not distribute any of our designs
either for sale or for free. This includes sharing and variants of our
designs.
The art work that we use for these designs
were either created by us or purchased for digitizing purposes.You may not copy these designs.
Doing so violates copyright laws and makes
the 500 pound gorilla I keep in my closet very unhappy.He’s already out of bananas…
Can
I use your designs to make and sell items?
Yes.We ask you honor the Terms of Use.We ask nothing in return.However, if you’d like
to kickback a portion of your proceeds, we’d be more than willingly
to accept.Just a thought.
Do
you sell only to businesses?
No.We sell to anyone:businesses, individuals, dogs that accidentally get your credit
card out of our pocket book and managed to “paw” the numbers
in the appropriate spots to complete the transactions.We honestly don’t mind.Actually we do.No dogs or stolen credit
cards.Sorry, I like my
unobstructed view without bars in the way.
I’m
interested in linking to your website.
Shoot us an email.We’d be more than happy to
discuss the possibility.Contact
us HERE
How
do I contact you?
Yell really loud and stomp your feet 3
times….On second thought, please use the Contact us link on the
left menu.Email works better
than long distance yells.Or Please contact us here.
I
have a question about a design?
Email us and we’d be more than willing
to answer.Contact
us HERE
Why
do most of your designs not have outlines
Outlines are lovely.When they work.It has been our experience that
outlines line up differently on different machines.Nothing will make a great design
go to the waste basket faster than an outline that doesn’t line
up.We like them but, we want
our designs to work for everyone and not have that black line across a
forehead.
I’d
like to see more of these types of designs or products?
UPDATE: 6.3.2008
Instant downloads *SHOULD* now be functioning. We had to go through all of our products and re-associate them with their appropriate file.
After several days of tense and terse conversations, our site is finally starting to come back online. We were directly impacted by an explosion in a data center in Texas. Our server is not located in the region but some of our functionality was directly tied to that location.
We apologize for the down time and the inconvenience it may have caused.
In light of several problems experienced, we have migrated to a new service provider: www.ewdhosting.com and have been absolutely amazed with the level of service they have given to us. If you are looking for a host, give them a shot.
We are still working out the kinks of having to change providers on the fly. Some functions will take a little longer to get back online than others.
Please contact us with issues.
